Privacy Policy

1. Introduction

DigitalWebCentral.com ("we","our","us") operates in Sri Lanka and supports international clients. This Privacy Policy describes how we collect, use, disclose, and protect personal data when you visit our website, contact us, or use our services. We follow a practical, context-aware approach and aim to process only what is necessary for legitimate business purposes. By interacting with our website, you acknowledge this Policy.

2. Data we may collect

We may collect the following categories of data: contact information (such as name, email address, and telephone number), company details (such as role and organization), technical data (including device identifiers, browser type, and general location derived from IP for security and analytics), usage information (pages viewed, features engaged, and referrers), and communications content (messages you submit through our channels). Where required by law or good practice, we seek to minimize collection and apply retention limits.

3. Sources of data

We obtain data directly from you when you complete a form, subscribe to updates, or contact us by email or phone. We also generate data automatically through cookies and similar technologies for essential operation, security, and aggregated analytics. In certain cases, we may receive information from service providers who assist with hosting, analytics, or communications, solely for the purposes described in this Policy.

4. How we use data

We use personal data to respond to inquiries, provide services, maintain security, improve our website, and comply with legal obligations. Typical uses include scheduling conversations, preparing proposals, provisioning project access, and sending service-related notices. We avoid unnecessary messaging and allow you to opt out of non-essential communications. Aggregated, de-identified information may be used to understand website performance and inform content improvements.

5. Cookies and similar technologies

Our site uses cookies to remember preferences, enable core features, and support security. Non-essential cookies may be used to understand general usage patterns in an aggregated manner. You can accept or decline non-essential cookies through the banner on our site. Your choice is stored for up to 12 months using a simple cookie. Browser settings also allow you to control cookies; however, restricting them may affect some features.

6. Sharing and disclosures

We do not sell personal data. We may share limited information with service providers who help us operate the website, host infrastructure, or facilitate communications. Such providers are expected to process data under appropriate safeguards and only as instructed. We may also disclose data if required by applicable law, regulation, or a valid legal request, or to protect our rights, safety, and the integrity of our services.

7. International considerations

Given our work with clients in multiple regions, personal data may be processed in jurisdictions outside Sri Lanka. Where cross-border processing occurs, we endeavor to apply reasonable security measures and contract terms aligned with industry practice. The exact location of processing may depend on hosting providers and operational requirements.

8. Data retention

We keep personal data only for as long as necessary to fulfill the purposes described here, to comply with legal obligations, and to resolve disputes. Retention periods vary by record type, taking into account contractual requirements and operational needs. When data is no longer required, we aim to delete or de-identify it within a commercially reasonable timeframe.

9. Your choices and rights

Subject to applicable law, you may request access, correction, or deletion of your personal data. You may also object to or restrict certain processing, and you can withdraw consent where consent is the legal basis. To exercise these options, contact us using the details on the Contacts page. We will respond within a reasonable period and may request verification to protect your information.

10. Security

We use administrative, technical, and organizational measures intended to protect personal data against unauthorized access, loss, or misuse. While no method is entirely without risk, we regularly review our practices and aim to apply proportionate safeguards. Access to personal data is limited to personnel and providers with a justified need.

11. Children’s data

Our website and services are not directed to children. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us so we can delete it promptly.

12. Changes to this Policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with an updated effective date. Your continued use of the website after changes take effect indicates acknowledgment of the revised Policy.

13. Contact

For questions about this Policy or our handling of personal data, please reach out using the details on the Contacts page. Phone: +947743218569. Address: No. 28, Galle Road, Colombo 03 00300, Sri Lanka.